Refund Policy

watchbuilder.co · Last updated 9 July 2026

watchbuilder.co is operated by Tom Sharman in the United Kingdom. The only thing you can buy for real money on watchbuilder.co is a Crown pack — a quantity of the in-app virtual currency, Crowns (⌾). No physical product is ever sold or shipped.

Digital content, delivered immediately

Crowns are digital content delivered to your account instantly on payment. Where the law gives you a “cooling-off” cancellation right for online purchases (for example, 14 days under UK/EU consumer rules), that right normally ends once delivery of digital content begins — and by completing checkout you ask us to deliver your Crowns immediately and acknowledge you lose that automatic cancellation right. Your non-waivable statutory rights are unaffected.

When we will refund

• Something went wrong: you were charged but Crowns were not credited, you were charged twice, or a technical fault on our side. We’ll fix the balance or refund the payment in full.
• Unauthorised payment: if a charge was made without your permission, contact us and we’ll investigate.
• Faulty service: if the purchase was not as described or the Service was materially broken at the time, you’re entitled to a remedy under consumer law.

When we usually won’t

• You changed your mind after your Crowns were delivered and used.
• You spent the Crowns in-game (on saving designs, repairs, or challenge entries) — spent currency can’t be returned.
• Your account was closed for breaching the Terms.

Crowns themselves have no cash value and, outside the cases above, purchases are final.

How to request a refund

Email support@watchbuilder.co from and with your account username, the approximate date and amount, and what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.